Frequently Asked Questions

No — we are not the official O2 website. AR Mobiles (AR Mobiles Ltd, Company No. 15200656) is an independent authorised reseller of O2 Telefonica UK. We operate as a separate, locally owned Private Limited Company at 855b High Road Leyton, London, England, E10 7AA. We are not a branch, subsidiary, or the official website of Telefonica UK Limited. The official O2 website is o2.co.uk. For managing your existing O2 account, billing or network issues, please use the O2 app or o2.co.uk directly.

Yes. AR Mobiles (AR Mobiles Ltd, Company No. 15200656) holds an independent authorised reseller agreement with O2 Telefonica UK. Every plan, SIM and handset we sell is completely genuine and sold through O2's official authorised reseller channel. We are not affiliated with Telefonica UK Limited beyond this authorised reseller relationship. You are welcome to ask us to show you our reseller documentation in store.

No. Just walk in during our opening hours — Mon–Sat: 9:00am – 6:00pm, Sunday: 10:00am – 4:00pm. We are at 855b High Road Leyton, London, England, E10 7AA. If you would like to check first, call us on 0330 059 7100.

SIM-only plans vary depending on the data, calls and texts included. As a general guide, 30-day rolling plans start from around £8/month and 12-month plans from around £6/month. These are indicative starting prices only and are not a guarantee of the price you will pay — your actual price depends on your individual credit assessment and current O2 promotions. Please visit us or call 0330 059 7100 for your confirmed quote.

New handset contracts typically start from around £25/month — but this is an indicative starting price only and depends on the device chosen, your tariff, and your credit assessment. We will always show you the full breakdown — handset cost, tariff cost, total contract value — before you commit to anything.

No. We show you the complete cost before you agree to anything — including your monthly amount, any upfront payment, total contract value, and any early termination fees if you cancel before your contract ends. We do not add admin or setup charges on top.

If you sign a fixed-term contract (e.g. 12 or 24 months) and cancel before the end date, early termination fees apply. These are typically the remaining monthly charges for the rest of your contract. We always explain this clearly and in full before you sign anything. If you are unsure whether a fixed-term contract suits you, a 30-day rolling SIM-only plan may be a better fit — we will help you decide.

Yes. As an authorised reseller we can assist existing O2 customers with upgrades. Pop in or call us and we will check your eligibility and walk you through what is available — we will also be honest about whether upgrading now actually makes financial sense before you commit to anything.

Yes, in most cases. You will need a PAC code (porting authorisation code) from your current provider. We can walk you through this process in store — number transfers typically complete within one working day.

Full details are on our Returns & Refunds page. For any warranty issues with a handset, please refer to the manufacturer warranty and contact O2 directly. For contracts taken out remotely (by phone), UK Consumer Contracts Regulations give you a 14-day cancellation right. For in-store contracts the position differs — please visit us or call 0330 059 7100 and we will explain your exact options clearly.

This depends on how and when the contract was agreed and how much of the term remains. Early termination fees apply to fixed-term contracts cancelled early. Please call 0330 059 7100 or visit us and we will explain your specific options honestly.

No. AR Mobiles is a retail shop — we sell mobile plans and handsets. We do not offer technical support, phone repairs, network troubleshooting or account management for existing O2 customers. For all of these please contact O2 directly at o2.co.uk or via the O2 app.

No. We are an independent reseller and cannot access or manage existing O2 customer accounts. For billing, account queries or network issues, please contact O2 directly at o2.co.uk.